We're here to help answer your questions. Below you'll find some commonly asked questions we get from customers.
Don't see your question covered?
Contact us at contact@whompitglass.com anytime for support.
FAQ
When will my package ship?
Most orders are shipped within 3 business days and normally arrive within 7 days of shipment. Once you have completed the required age verification, your order will be shipped within 3 business days. Please note that the shipping time does not include the processing time for packaging and creating orders. Orders are not packaged up on U.S. Holidays and other instances in which the postal services are closed.
Will my package ship discreetly?
Our packages ship discreetly. At Whomp It, we understand our customers concerns about privacy and discretion. We ship everything in plain cardboard boxes or mail bubblers, with nothing indicating the contents.
Can I return my order?
Yes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please refer to our Replacement Policy for more information on how to return your item(s).
Do I have to verify my age?
You must be 21 years of age or older to purchase from Whomp It. Your age must be verified by AgeChecker.net in order to receive our products.
My order didn't go through, but I still have an authorization charge on my account.
If your order was not successfully processed, our system will not have charged your card. However, you may still see an authorization or hold on your account. These should go away automatically within 1-3 business days and will not post to your account, but remain "pending" until cleared.
Why does my confirmation email not have a tracking number?
Your confirmation email is simply to let you know that your card went through and that our system received your order. It is also to serve as a double check of all the items that you wanted. Please use the number on your confirmation email as a reference in case you have any questions about your order for our team. You will receive a separate email with a tracking number as soon as our fulfillment team packages your item.
How much is shipping?
We offer FREE standard shipping for orders over $150. For continental USA orders under this minimum, a $4.95 flat rate will be applied. We will get our amazing products to your front door safely and discreetly.
Delivery to Alaska and Hawaii - Orders over $150 ship for FREE. Add $8 onto the standard flat rate delivery charge for orders $150 or less.
International shipping is FREE for orders over $150. For orders under $150, the cost will depend on the specific country you would like your package delivered to and will be calculated at checkout. We are not responsible for any duties or tariffs that may need to be paid upon a package’s arrival to your country.
How can I track my package?
After your package is finished processing, the shipping service will pick up your package. You will receive a tracking number via the email you provided at checkout, which you can use to track your package. Please be aware that it may take 24 hours after the tracking number is received for the link to go live.
Why is my package delivery delayed?
Shipping times do not guarantee package arrival date. Although the majority of our products arrive within one week of shipment, we cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
If your package has not yet been shipped, this may be due to not having completed the required age verification process. Please make sure to complete the age verification process you were emailed about so we can ship your order out in a timely manner.
Our packages are shipped out mainly via USPS or UPS. Tracking numbers are sent out via email. Once your package has been processed, packaged, and labeled for pick up by the postal service, you will receive a tracking number.
Can I update my address or change my order?
Only the original person who placed the order (the cardholder) can update the address or make order modifications. As long as the order has not shipped, we are able to update your address and make modifications. Send us an email (from the email address associated with the order) with the order number and requested changes. If you are looking to change shipping states, or shipping countries, additional information may be needed to prove that you are the cardholder associated with the order. If your order ships before the cancellation or change is processed, you will still be charged and you must return the items for a refund in accordance with our return policies. We will not accept returns after 30 days from original delivery.
My package says delivered but I can't find it.
If your tracking information shows that your package was delivered, but you can't find it, follow these steps. Verify the shipping address. Look for a notice of attempted delivery around your door, mailbox, or typical delivery area. Look around the delivery location for your package. See if someone else accepted the delivery (a neighbor, roommate, etc.). Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival. If it's been more than 36 hours after you received the package delivery notice, send us an email. Usually, the postal carrier is able to locate your package, but either way our support staff will be there to have your back.
I recently placed an order and my tracking number is not being found by the carrier website?
Once your order is completely packaged up, our shippers print out and assign you a shipping label. Right at that exact moment, our system sends you an email with confirmation of that tracking number. The tracking number will not be live until the postal carrier scans the package into their system. Check back again a few hours later (tracking should appear within 24 hours of you receiving your tracking confirmation email). If it has been over 48 hours since you received your tracking e-mail, and your tracking link is still not valid, please send our team an email.
Can I cancel my order?
If you would like to cancel your order please contact our customer service team immediately at contact@whompitglass.com. If your order ships before the cancellation is processed, you will still be charged and you must return the items for a refund in accordance with our return policies. We will not accept returns after 30 days from original delivery.
Do you ship internationally?
We currently offer international shipping to all countries for our clothing products only. Our glass and other products are only shipped within the US for now. We will begin shipping our glass pieces and other Whomp It products to more countries soon! Check back in for country updates.
International shipping is FREE for orders over $150. For orders under $150, the cost will depend on the specific country you would like your package delivered to and will be calculated at checkout. We are not responsible for any duties or tariffs that may need to be paid upon a package’s arrival to your country.
What currency are prices listed in?
All prices are listed in US currency (USD). For our international friends, this means that the amount shown on your bank account may be different than the number on your purchase receipt. This is because the receipt amount is in USD, but your bank statement will most likely be in your respective currency. Depending on your personal bank, you may be charged a conversion fee. Please note: specific countries may charge import fees. Please make yourself aware of any fees that may be imposed by your specific country of origin. We do not store any credit card information on our hosting platform, and no crew members have access to the payment processing system.
How do I contact you?
Please send us an email at contact@whompitglass.com.
Do you accept Paypal?
Unfortunately we do not accept Paypal due to their restrictions on glass pipes and functional glass art. There are no exceptions to this, as Paypal has restrictions on all smoking products and accessories. Sorry about the inconvenience.
Do you ship to P.O. boxes?
Most of our items can be shipped to post office boxes, however there may be some exceptions. If there's an issue our staff will be in touch to let you know and either grab an alternate address we can ship to or assist in canceling the order.
Do you store payment or banking information in your systems?
When you place an order with us, your payment or banking information is encrypted and secure through the Payment Card Industry Data Security Standard (PCI-DSS). It is stored just long enough for the transaction to go through, and then is permanently deleted. We do not store any payment or banking information on our systems, and so have nothing to delete if requested. For more information, please see our site's Privacy Policy.
What do I do if my item is damaged/incorrect?
Please refer to our Replacement Policy for information about damaged/incorrect item(s).
I placed an order but got an email that it was canceled, what's going on?
If you do not complete our required age verification process within a reasonable timeframe, your order will be cancelled and fully refunded. You should have received an email from AgeChecker requesting that you complete this process. If you have not received this email, please reach out to contact@whompitglass.com and we will assist you.