We're here to help answer your questions. Below you'll find some commonly asked questions we get from customers.
Don't see your question covered?
Contact us at contact@whompitglass.com anytime for support.
FAQ
When will my package ship?
Most orders are shipped within 3 business days and normally arrive within 7 days of shipment. Once you have completed the required age verification, your order will be shipped within 3 business days. Please note that the shipping time does not include the processing time for packaging and creating orders. Orders are not packaged up on U.S. Holidays and other instances in which the postal services are closed.
Please read our Shipping Policy for more information.
Will my package ship discreetly?
Our packages ship discreetly. At Whomp It, we understand our customers concerns about privacy and discretion. We ship everything in plain cardboard boxes or mail bubblers, with nothing indicating the contents.
What is Whomp It's Refund Policy?
We have a 30-day return policy for unused products, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original unopened package.
Please read our Refund Policy for more information.
Do you have a warranty?
All Whomp It products come with a Manufacturer's Warranty. Damage resulting from customer misuse or accidents is covered under our Breakage Program. Normal wear and tear is not covered.
Note: This policy applies to purchases made through whompitglass.com or our authorized retailers.
What kind of glass does Whomp It use?
We use Whomp It Borosilicate™ Glass for our glass smoking products. This is a specialized, high-density form of borosilicate glass that undergoes a unique manufacturing process to enhance its durability and performance. Whomp It Borosilicate™ Glass offers superior resistance to thermal shock and physical impacts, allowing it to withstand extreme temperature changes and accidental knocks without breaking as easily as regular glass would. Additionally, this advanced glass is non-toxic, BPA-free, lead-free, and hypoallergenic, making it a safer choice for smokers. With its exceptional clarity and ease of maintenance, Whomp It Borosilicate™ Glass guarantees a pure and enjoyable smoking experience, setting our products apart from those made with standard borosilicate glass. For further details about Whomp It Borosilicate please read our article "The Key Benefits of Smoking With Whomp It Borosilicate™ Glass Bongs & Pipes."
How does Sezzle work?
Buy Now and Pay Later with Sezzle! No interest or fees: As long as you don't pay late, you only pay the original product price with Sezzle.
Your order is shipped right away: We ship your order on the same timeline as other payment methods we accept.
Easy, automatic payments: Sezzle splits your purchase into 4 payments, automatically deducted from your debit or credit card every two weeks.
Just select Sezzle at checkout.
Subject to approval. Only works for orders over $35. Estimated payment amount excludes taxes and shipping fees. Your actual installment payments will be presented for confirmation in your checkout with Sezzle.
Do I have to verify my age?
Yes—you must be 21 years of age or older to purchase from Whomp It. Age verification is a legally required process, and we take it seriously to prevent underage sales.
We use AgeChecker.net, a secure and widely trusted verification system also used by many large brands in the industry. Your age verification information is handled safely and never stored by Whomp It.
Most customers are instantly verified using the basic information entered at checkout. Be sure to enter your full legal name, date of birth, and billing address accurately—incorrect information can cause your verification to fail and delay your shipment.
If instant verification doesn’t go through, you’ll be prompted to complete a quick text message verification. As a final step, you may be asked to upload a valid photo ID if needed.
Whomp It also reserves the right to add a signature requirement to any order for security reasons. If you refuse delivery and the package is returned to us, your order will be refunded minus the shipping cost and a restocking fee.
Why do I see a charge on my account if my order didn’t go through?
If your order wasn’t successfully processed, your card was not charged by us. However, you may still see an authorization or pending charge on your account. This is common and usually happens when your bank temporarily holds the funds during a failed transaction attempt.
These pending holds are controlled by your bank, not Whomp It, and they typically clear automatically within 1–3 business days. The funds won’t actually be withdrawn from your account.
If the charge doesn’t disappear after a few days, we recommend contacting your bank directly for assistance.
Why does my order confirmation email not have a tracking number?
Your order confirmation email is simply to let you know that your purchase went through and that our system received your order. Please use the order number on your confirmation email as a reference in case you have any questions about your order for our team. You will receive a separate shipment confirmation email with a tracking number as soon as our fulfillment team packages your item.
How much is shipping?
We offer FREE standard shipping for orders over $100. For contiguous USA orders under this minimum, $8.95 flat rate will be applied. We will get our amazing products to your front door safely and discreetly.
Delivery to Alaska and Hawaii - Orders over $100 ship for FREE. Add $8 onto the standard flat rate delivery charge for orders $100 or less.
During limited-time promotions or sales, shipping costs may be reduced or even waived, regardless of the order's total amount.
How can I track my package?
You will receive a separate shipment confirmation email with a tracking number as soon as our fulfillment team packages your item. It will be sent to the email you provided at checkout. Please be aware that it may take 24 hours or more after the tracking number is received for the postal carrier to update the tracking information.
Why is my package delivery delayed?
Please note that the shipping time does not include the processing time for packaging and preparing your order. Most orders are shipped within 3 business days and typically arrive within 7 days of shipment.
If your package has not yet been shipped, this may be due to not having completed the required age verification process. Please make sure to complete the age verification process you were emailed about so we can ship your order out in a timely manner.
Please keep in mind that we have no control over USPS or UPS operations once the package leaves our hands. While most packages arrive on time, there may be unforeseen delays due to carrier processing, weather, or other logistical issues. Because of this, we do not guarantee exact delivery dates and will not refund shipping in cases of delays (unless you paid for upgraded shipping).
That said, we do insure all shipments, and if your package is delayed, lost, or damaged, we’ll work with you to resolve the issue and file a claim if needed.
Can I update my address or change my order?
Yes. The original person who placed the order (the cardholder) can update the address or make order modifications. As long as the order has not shipped, we are able to update your address and make modifications. Send us an email (from the email address associated with the order) with the order number and requested changes. If you are looking to change shipping states, or shipping countries, additional information may be needed to prove that you are the cardholder associated with the order. If your order ships before the cancellation or change is processed, you will still be charged and you must return the items for a refund in accordance with our return policies. We will not accept returns after 30 days from original delivery.
My package says delivered but I can't find it.
If your tracking information shows that your package was delivered, but you can't find it, follow these steps. Verify the shipping address you provided. Look for a notice of attempted delivery around your door, mailbox, or typical delivery area. Look around the delivery location for your package. See if someone else accepted the delivery (a neighbor, roommate, etc.). Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival. If it's been more than 36 hours after you received the package delivery notice, send us an email. Usually, the postal carrier is able to locate your package, but either way our support staff will be there to have your back.
Rest assured, all orders shipped from Whomp It include shipping insurance at no additional cost, and we will help you if any problems arise.
I recently placed an order and my tracking number is not being found by the carrier website?
Once your order is completely packaged up, our shippers print out and assign you a shipping label. Right at that exact moment, our system sends you an email with confirmation of that tracking number. The tracking number will not be live until the postal carrier scans the package into their system. Check back again a few hours later (tracking should appear within 24 hours of you receiving your tracking confirmation email). If it has been over 48 hours since you received your tracking e-mail, and your tracking link is still not valid, please send our team an email.
Can I cancel my order?
If you would like to cancel your order please contact our customer service team immediately at contact@whompitglass.com. If your order ships before the cancellation is processed, you will still be charged and you must return the items for a refund in accordance with our return policies. We will not accept returns after 30 days from original delivery.
Do you ship internationally?
We currently do not offer international shipping. Our products are currently only shipped within the United States. We may begin shipping our glass and other Whomp It products to more countries soon! Check back in for country updates.
What currency are prices listed in?
All prices are listed in US currency (USD). For our international friends, this means that the amount shown on your bank account may be different than the number on your purchase receipt. This is because the receipt amount is in USD, but your bank statement will most likely be in your respective currency. Depending on your personal bank, you may be charged a conversion fee. Please note: specific countries may charge import fees. Please make yourself aware of any fees that may be imposed by your specific country of origin. We do not store any credit card information on our hosting platform, and no crew members have access to the payment processing system.
How do I contact you?
Please send us an email at contact@whompitglass.com.
Do you accept Paypal?
Unfortunately we do not accept Paypal due to their restrictions on glass pipes and functional glass art. There are no exceptions to this, as Paypal has restrictions on all smoking products and accessories. Sorry about the inconvenience.
Do you ship to P.O. boxes?
Most of our items can be shipped to post office boxes, however there may be some exceptions. If there's an issue our staff will be in touch to let you know and either grab an alternate address we can ship to or assist in canceling the order.
Do you store payment or banking information in your systems?
When you place an order with us, your payment or banking information is encrypted and secure through the Payment Card Industry Data Security Standard (PCI-DSS). It is stored just long enough for the transaction to go through, and then is permanently deleted. We do not store any payment or banking information on our systems, and so have nothing to delete if requested. For more information, please see our site's Privacy Policy.
What do I do if my item is damaged/incorrect?
Please refer to our Refund and Replacement Policy for information about any damaged/incorrect item(s).
I placed an order but got an email that it was canceled, what's going on?
If you do not complete our required age verification process within a reasonable timeframe, your order will be cancelled and fully refunded. You should have received an email from us as well as AgeChecker.net requesting that you complete this process. If you have not received this email, please reach out to contact@whompitglass.com and we will assist you.
Your order may also be cancelled if it is flagged by our system or we suspect it is fraudulent.
You must be 21 years of age or older to purchase from Whomp It. Age verification is a legally required process, and we take it seriously to prevent underage sales.
We use AgeChecker.net, a secure and widely trusted verification system also used by many large brands in the industry. Your age verification information is handled safely and never stored by Whomp It.
Most customers are instantly verified using the basic information entered at checkout. Be sure to enter your full legal name, date of birth, and billing address accurately—incorrect information can cause your verification to fail and delay your shipment.
If instant verification doesn’t go through, you’ll be prompted to complete a quick text message verification. As a final step, you may be asked to upload a valid photo ID if needed.
Whomp It also reserves the right to add a signature requirement to any order for security reasons. If you refuse delivery and the package is returned to us, your order will be refunded minus the shipping cost and a restocking fee.